Written warranty
At Pisos Pro Medellín, every floor we install or repair comes with a 1-year warranty on labor, written into the handover record (acta de entrega) that we both sign when the job is done. We are flooring specialists with more than 15 years of experience, and this page spells out exactly what that warranty covers.
It is written for owners, landlords, short-term rental hosts and property managers who want to know where they stand before hiring. After more than 900 jobs, we have learned that clear rules from day one prevent disputes.
If you are new to hiring in Colombia, two documents matter: the written quote in Colombian pesos (COP), which sets the scope and price, and the signed handover record. Keep both, because the warranty year is counted from the handover date.
The warranty starts on the day we sign the handover record and applies to every installation and repair service our crew carries out. If a fault caused by the way we installed shows up within that year, we fix it at no cost to you.
If a fault has several causes, the written assessment separates the part that relates to the installation.
A laminate can carry a 15- or 25-year product warranty and still have a 1-year installation warranty. That is not a contradiction: they are two separate warranties, each backed by a different party.
Installing according to the technical data sheet protects both, because many brands void their own warranty if the expansion gaps or the specified base are not respected.
| Aspect | Manufacturer warranty | Installation warranty |
|---|---|---|
| Who is responsible | The brand or importer of the material | Pisos Pro Medellín |
| What it covers | Manufacturing defects: delamination, abnormal fading, failures of the click system or the wear layer | Workmanship: adhesion, expansion gaps, levels, cuts and finishing |
| Typical length | Varies by brand and use; for laminate and SPC, 10 to 25 years of residential coverage is common | 1 year from the handover record |
| How to claim | Through the distributor, with the invoice and the material's batch number | By WhatsApp or email with photos, followed by an inspection visit |
| Common condition | Installation according to the technical data sheet | Normal use and the written care instructions we hand over |
In Colombia, Ley 1480 de 2011, known as the Estatuto del Consumidor (Consumer Protection Statute), sets a legal guarantee: whoever sells a product or provides a service must answer for its quality and suitability. Our written warranty does not replace that right; it turns it into clear periods and conditions.
If a claim is not resolved directly with the company, the consumer can turn to the Superintendencia de Industria y Comercio (SIC), the government agency that oversees the statute. The full text, in Spanish, is on the official Colombian Senate website.
This summary is for information only and is not legal advice.
Send photos and a short video of the problem, the address and the handover date by WhatsApp or to info@pisosmedellin.com. We confirm receipt within one business day at most.
A technician inspects the floor within 24 to 72 hours, measuring moisture, checking levels, joints and adhesion, and tracing the source of the fault.
We send you a written assessment with the cause we found, whether it is covered and what will be done. If the cause is external, such as a leak, we tell you what has to be fixed first.
If the fault comes from the installation, we repair it at no cost on a date we agree on, and we both sign a record that closes the claim.
Good care does more than protect the warranty: it adds years to the life of the floor. At handover we leave written care instructions for your specific material.
For laminate and SPC, our laminate and SPC floor care guide covers recommended products and common mistakes.
Yes. The warranty is tied to the installed floor, not to the person, so a new owner or a tenant can file a claim within the year by presenting the handover record.
That is why we recommend keeping the handover record with the property's other documents.
We measure subfloor moisture before installing and record the reading in writing. If moisture later appears from a facade leak, a shared pipe or a slab poured on soil, the source is the building, not the installation.
In that case we give you our assessment to present to building management (administración), which is responsible for maintaining common property under Colombia's condominium law, Ley 675 de 2001. Once the cause is fixed, we quote the floor repair.
A strong earthquake is a force majeure event, and the damage it causes is not covered. If loose tiles or cracks appear after a tremor, we run an assessment to separate what the movement caused from what could be an installation defect.
Our guide to earthquakes and floors explains how to check your floor after a quake.
Request your site visit and receive a written quote with the warranty terms included. If we already installed your floor and you notice a problem, use this same form to report it.
Learn who we are and how we work before booking the visit.
You can also read client reviews on Google to see how we handle claims.
Pisos Pro Medellín
Tv. 6 #45-115, El Poblado, Medellín, Antioquia, Colombia
Monday to Saturday: 7:00 a.m. to 9:00 p.m.
Sunday: 9:00 a.m. to 9:00 p.m.